Important UPDATE

We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivery of care and services based on clinical needs. Please check more details here.

St. George's
Medical Centre

Feedback

The NHS Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

We are aware that things can go wrong resulting in an unsatisfied experience.We are aware that things can go wrong resulting in an unsatisfied experience. Please fill out the complaint form to advise us about any concerns you may have.

FEEDBACK

COMPLAINT

Thinking about your recent appointment, overall, how was your experience of our service?*

Very good

Good

Neither good nor poor

Poor

Very poor

Don’t know

Please can you tell us why you gave your answer?

Please tell us about anything that we could have done better

A little bit about you

Are you?

The patient

The parent or carer

The patient and parent/carer

Are you male or female?

Male

Female

What age are you?

0 - 15

16 - 24

25 - 34

35 - 44

45 - 54

55 - 64

65 - 74

75 - 84

85+

Please tick this box to provide contact details if you would be happy for us to get in touch

First Name

Last Name

Date of Birth

Phone Number

Please tick this box if you DO NOT wish your comments to be made public

I want a copy of the contents of this form to be emailed to me

Email Address

I confirm that I am a registered patient at St. George's Medical Centre *

Fields marked with an asterisk (*) are mandatory

FAQs

What is NHS Friends and Family Test (FFT)?

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

How does it work?

When you complete your treatment or are discharged from a service, you will often be invited to give feedback and complete the FFT.
You will be asked to answer the question: "How likely are you to recommend us to friends and family if they needed similar care or treatment?"
You can rank your answer from "extremely likely" to "extremely unlikely". You will also have the opportunity to explain your ranking by adding comments, and you may be asked some follow-up questions.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
If you feel that you should have been given the opportunity to respond, but did not receive the question, please speak to a member of staff first.

Do you have to respond to the question?

Your answer is voluntary. But if you do answer, your feedback will provide valuable information for the service to celebrate positive feedback, and identify opportunities to make improvements.

How will the results be used?

The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which will help the surgery to make necessary improvements for patients.

For more information, please visit www.nhs.uk/friendsandfamily

Does this replace the NHS complaints procedure or other forms of feedback?

No, this will not replace the current NHS complaints procedure or other forms of feedback. Hospitals and other service providers will continue to use their own ways of gathering feedback in addition to the NHS FFT.